General Refunds and Policies
+ Your item arrived damaged? +
+ My order hasn't arrived yet! +
Processing Time vs Shipping Time and Estimated Arrival Timeframes
Europe: 2-4 weeks
US: 4-6 weeks
Oceania: 6-8 weeks
Rest of World: 4-8 weeks
Can you rush my order?
I just placed my order but I changed my mind/my address was incorrect/I want to add more!
What service is used to ship my order?I always ship with Royal Mail. I ship every week day; I don't ship on the weekends.
UK: I mostly ship second class but some things go first class (jewellery, patches, zines, greeting cards, prints). You can always upgrade if you want but first class doesn't necessarily make it arrive quicker than second class.
Outside UK: default is International Standard (Airmail) - I won't send Economy (land/sea mail), despite it being cheaper, because it takes a million years to arrive.
Your order is NOT TRACKED as standard.
You can upgrade to a tracked service at checkout BUT except in the case of UK next day, this doesn't make anything any quicker. Processing time also does not change.
Need it yesterday? PLEASE message me BEFORE you order.
Why is the shipping cost not just the cost of the stamp/service used?Shipping, or postage and packing, is just that: postage AND packing.
The postage cost covers not only the cost of a stamp/the service used but will also include the cost of packaging material (envelopes, customs labels, address labels); it also covers maintenance, platform fees and the cost of mail collection from my premises; it also includes time spent packaging your order and getting it ready in mail sacks, labelled for collection.
I keep postal costs down as much as possible, but they need to be covered. Don't worry, I don't make any extra money from shipping! If I think you've been overcharged (sometimes happens if you buy a lot, or because of a glitch) I'll refund you any shipping overages.
What if I don't pick my order up, or my order is undelivered and gets returned to you?Your order may get returned to me if it's undeliverable (I.e. If you have given the wrong address or an old address and the package has been rejected), or if you don't collect your order from your local depot where it may be held for a set time following non-delivery.
If your order gets returned to me, you have two options.
Either you can get a refund (full item cost, plus standard shipping - this means if you paid for express or tracked, you only get the cost of the standard shipping back, minus the cost of any upgrade).
Your other option is redelivery. You may request to have your order resent; but you will need to pay the shipping cost again (this is to be paid via PayPal).
Do you use plastic packaging?
All of my packaging is plastic free and recycled and/or recyclable. I print my order forms on recycled eco paper and your order will be packaged in a paper candy bag within a card envelope. I may also use a bit of paper tape to seal the envelope.
Some orders have to be sent in mailer bags but they're biodegradable and I've made the switch to biodegradable cello bags for packaging prints and greeting cards!
All my packaging is very, very minimal (I don't even use backing cards on my enamel pins) and is all recyclable or compostable. I'm not about pumping extra garbage into the earth when we're already on the verge of an environmental crisis, so please don't expect a lot of bells and whistles (see: unnecesary fancy stuff like sweets and such) at the expense of our planet.
Alyce, my item broke, what's up!Well I'm real sorry to hear that! Contact me, first of all, and let me know what happened. It's super rare but it does happen and I'm always willing to replace or refund, of course! I've had a few issues with weird aluminum bracelet breakages resulting from faulty blanks and also one time I had a holographic pin where the front fell off! So definitely contact me if anything like that happens and I'll sort it!
I can't iron on this bloody patch, your instructions are rubbish!Alright pal take it easy, I'm doing the best I can right! Just send me a message if you're having trouble with the iron on instructions and also remember that you gotta follow them down to the letter - no trying to test/move your patch adherence before it's cooled down! And also keep in mind that I always always recommend support stitching ESPECIALLY on weird shaped patches (e.g. the pronoun patches) but not with a sewing machine because the iron on backing I use will gum up your needle.
Do you do custom/personalised orders/take suggestions?
Do you do wholesale?
How do I look after my print?
Do make sure you have a think about where you put your prints. All the inks I use are archival, which means they're lightfast... but no lightfastness is totally infinite. I'd recommend not hanging your print in the line of direct, constant sunlight. But other than that, your print should be with you a very very long time with minimal to zero change in appearance/colour.
The inks and paper I use mean that your print will last 99 years out of an album and 200 years in an album, so your print is probably gonna outlast you (sorry) - and that, my friends, is why they ain't what one would consider cheap.
For holo prints, be really careful how you handle them because they're prone to taking fingerprints which can be pretty noticeable! As with above, try not to hang them where they'll be continually exposed to direct sunlight.
How do I use the badge deal listings?Shopify doesn't have a native personalisation box function in the store so what you gotta do is place an order for the deal that you want. For example, a "let's start a conversation" deal for four pins. Then go to the sidebar where it says "bundle deal input form" and follow the instructions there. This will send me an email which I can match up with your order so I know what you want. If you don't do this, I'll have to cancel your order because I'll have no idea which pins you want in your deal. (Can't read minds, sorry!)